To embrace digital resiliency and a zero-claim mindset within the workplace, it is crucial to implement a comprehensive strategy that empowers the organization to monitor progress and track outcomes. Read on to learn how TrueNorth assists area businesses with accomplishing both.
Confronting cyber risk with Discovery Living
With a mission to promote personal growth, success and satisfaction through life experiences, Discovery Living (located at 1015 Old Marion Rd. NE) has spent nearly 50 years providing residential services and day habilitation programs to area adults with developmental disabilities. Today, the team consists of 200 caregivers who provide long-term support and programming for more than 150 adults across 30 locations.
For companies like Discovery Living, a strong digital protection strategy could mean the difference between remaining operational and facing bankruptcy. In fact, 68% of breaches involved a non-malicious human element, like a person falling victim to a social engineering attack or making an error, according to Verizon’s 2024 Data Breach Investigations Report. While smaller than national care centers, Discovery Living has just as much exposure to cyber risks with only a fraction of the budget and resources to mitigate them.
Knowing the organization is responsible for safeguarding vital information for some of the community’s most vulnerable, Discovery Living’s Director of Finance, Missy Roseberry, was growing concerned with the lack of notice and support they were receiving from their insurance provider to safeguard the organization from a cyber-attack and keep client information secure.
“Leading up to our renewal date, I was notified that Discovery Living would have difficulty securing cyber insurance,” said Roseberry. “Considering the sensitive data we handle and population we serve, we know cyber protection is essential.”
Upon meeting with Discovery Living’s leadership team, TrueNorth set out to secure appropriate insurance coverage while finding time for the organization to implement additional security measures. “Through working with TrueNorth, we were awarded both time and options — neither of which we thought we had,” said Roseberry.
On a mission to help area businesses ‘do more with less.’
TrueNorth’s Digital Risk Solutions team combines insurance expertise with IT intelligence to help businesses of all sizes understand their organization’s unique exposure to cyber risks and take steps to safeguard their data. Their keen understanding of cyber risk extends beyond insurance placement and coverage scope to help businesses of all sizes understand cyber risk and take appropriate measures to prevent a malicious event from happening.
Much like their engagement with Discovery Living, TrueNorth routinely works with area businesses, assisting to secure the right coverage, strengthen cyber defenses and ensure digital resilience. “With TrueNorth’s support and guidance, I know Discovery Living is doing all we can to keep our staff and clients secure,” said Roseberry.
A true commitment to safety must be a shared effort and approach — one that spans beyond the responsibilities assigned to the organization's safety or risk manager. With support from leadership, many organizations can adopt a culture of safety and cyber resiliency that will provide lasting value for years to come.
Confronting safety risk with Thompson Truck & Trailer
Adopting a safe culture is often easier said than done — especially without sufficient expertise and support. TrueNorth routinely partners with businesses to build safety plans that are tailored to meet the organization’s needs. Thompson Truck & Trailer is a TrueNorth client and full-service commercial truck dealership. With eight locations and approximately 200 employees, the company partnered with TrueNorth in 2014 to implement a risk management plan that would influence all aspects of its organization and generate significant results.
“From the beginning, TrueNorth offered to walk us through the process when others would have simply presented a plan and walked away,” said Carl Bright, Thompson Truck & Trailer’s safety director. “TrueNorth went to work with us to get things rolling, traveling to our various locations to implement the plan with our employees.”
Through intentional safety branding and communication efforts, Thompson channels employee engagement to create a dynamic safety program that has drastically lowered their number of workplace accidents. “These efforts are now part of our culture and inspire our employees to recognize and prioritize safe behaviors — not just at work, but at home with their families.” said Bright. The company’s results demonstrate that a safe culture can engage employees, keep them safe and will continue to serve the company's evolving needs.
Improving organizational processes to achieve results.
Celebrating 20 years of employment with Thompson Truck & Trailer next year, Bright feels confident in the company’s commitment to safety and is eager to see what the future will bring. “Keeping safety at the forefront has protected our bottom line, reduced overall risk and allowed us to grow and invest in our company,” Bright said.
To learn more about the impact of TrueNorth’s risk solutions and suite of services, contact Nikki Wilcox at nwilcox@truenorthcompanies.com or visit TNMaximize.com.
About Discovery Living
Discovery Living provides services to adults with developmental disabilities. They strive to be a provider for life, adapting homes and vehicles as members’ needs change over the course of their lives. Like most non-profit organizations, Discovery Living depends on the extraordinary goodwill of various individuals and community organizations. Please visit www.discoveryliving.org to learn more about the ways you can support their mission of service.
About Thompson Truck & Trailer
Family owned and operated for over 25 years, Thompson Truck & Trailer is a full-service commercial truck dealership serving customers across Eastern Iowa and Western Illinois. An authorized International and Isuzu dealer, Thompson carries a wide selection of new and pre-owned inventory and is equipped to handle every aspect of their clients’ trucking needs — from sales and leasing to parts and service. Learn more at www.thompsontruck.com.
